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RETURN POLICY

Is something not quite right? Don’t worry, If you are not completely satisfied with your purchase, for any reason, we will offer you a full return & full refund within 30 days of delivery. If you wish to return an item, please complete our revocation from and send the item(s) to our German warehouse.


Return address:

PaulValentine GmbH
c/o Ingram Micro CFS E-Business GmbH
Kölner Straße 10
48163 Münster
Germany

Your watch must:

– Be returned within 30 days of delivery.

– Be unworn & returned in original condition.

– Have all tags, and plastic stickers attached.

– Include the original packaging.

Once we receive the watch back and verify it is unworn, the return will be processed and a full refund will be issued within 7-10 days. Please note that you will be liable to the shipping fees to our German warehouse. (However, If you order 2 or more watches and you keep 1 we will offer you a free return.)

 

WARRANTY CLAIM

Paul Valentine has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorised dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you consider your item to be faulty, please complete the form below. Our customer services team will then be in contact with you to discuss your warranty claim.